Returns and Exchanges

Returns and Exchanges

Deva Shoes online is happy to offer customers an exchange or refund for items purchased online within 10 days from the date received. We understand that sometimes things aren’t exactly what you expected whether it be the size and fit or colour and style. Therefore, we have taken the uncertainty out of buying online by offering you a replacement pair or a refund.

The steps involved for returns are as follows:

The shoes and the shoe box must be returned undamaged and in original condition. All shoes must be tried on a carpeted surface. Purchased items are exchangeable into a different size and colour based on stock availability. Should you be interested in an alternative style, please return your item/s to us and purchase the new product separately at
Please note there are no refunds on sale items.

Instruction for a Refund or Exchange

Post your shoes along with your receipt to:
Deva Shoes Online
527 Toorak Rd
Toorak. 3142
Once the item(s) have been received and reviewed, you will either receive your new items (for exchange subject to availability), or a refund for the cost of the purchase (excluding original shipping cost). Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.